Refund policy
At NYXT-London.com, we strive to provide excellent service and a pleasant shopping experience to all our customers. Our return and refund policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in case of incorrect sizing.
Return Costs Customers are responsible for shipping costs on returns. NYXT-London.com does not reimburse return shipping costs and is not liable for any costs incurred during the return process.
Return Notification Deadline Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.
Exchange of Sale Products Sale items cannot be exchanged, even in case of incorrect sizing. Make sure to choose the correct size before making a purchase.
100% Guarantee on Defective Items We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process To initiate a return, send an email to info@nyxt-london.com. Once your return is approved, you will receive detailed instructions to complete the return process.
Obligation to Provide a Return Form Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct processing of your request.
Conclusion NYXT-London.com is committed to ensuring customer satisfaction. By respecting our return and refund policy, we ensure that all returns are handled efficiently and fairly. For questions or comments, please contact our customer service at info@nyxt-london.com.